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Friday, September 15, 2006

In which I rant and rave and use phrases like "back in MY day"...

Customer Service? Does ANYONE know what that means anymore? (Yes, I AM aware that I'm sounding like a grumpy ninety-year-old.)

1. I have been trying ALL DAY (since about 9:00 this morning) to get through to the federal government's 1-800 number for the child tax benefit ('cause I'm an idiot and forgot to apply for it back when Maddie was born FOUR AND A HALF YEARS AGO). All day I've heard that annoying "beep, beep, beep" which means that either everyone else in Canada is desperate to know when their child tax benefit cheque is arriving (so that they can spend it on beer and popcorn, according to one of our classy politicians), OR everyone at the office is lying on a beach somewhere, with their phone receivers lying abandoned on their desks. And THAT'S what they get the big government bucks for. (Yes, I can say that now, since I'm no longer a government employee.)

2. I went to MTS (the local phone company) at lunch time to make some changes to our account, and the customer service agent behind the desk led me to a little kiosk, handed me the phone receiver, quick-dialed the number for me and said "you'll have to talk to our customer service agent for that". Huh? Did I miss something? You have a whole store in the mall just so you can send me to a phone to make the call myself? What are all those fancy computers behind your desk for - SOLITAIRE? To add insult to injury, I was put on hold for 10 minutes. So I sat in this stupid little kiosk while Mr. Customer Service Agent played Solitaire (or something like that). Gee thanks Mister. Why don't you just go join all those other customer service representatives at the beach?

7 comments:

Dale said...

Feel better? I know. I find there's nothing quite so therapeutic as a good rant. See my blog, for another fine example.

Have a good weekend, Heather. Oh and you know you're beautiful when you're angry. LOL!~

Liz said...

I hope you feel better...rant away!!!

Michele said...

trying to call on a friday, my dear?

that's going to some good cheque you're gonna get. 4 1/2 years worth!

you can take me out for beer and popcorn any time.

Hope said...

Rant on, I hear you.... it's way worse here in Alberta...... we are so short of employees in all sectors they are actually closing drive thru lines, large sections of restaraunts I stood in Visions, the electronics store where you are typically mobbed by salesmen, for 1/2 hr the other day and finally climbed to the top shelf myself to get a printer.
I used to pretend I had a rotary phone so that I could actually talk to a person, but they don't have that option any more......

Gina said...

I know, just what is this world coming to? What happened to "the customer is always right?" That's what I want to know.

Coll said...

Now the MTS story is just too funny.. but why is it that I find it so believable :-)

Melissa said...

Oh. my. god. I have spent three hours total on the phone with AT&T since Thursday. It makes me want to shoot everyone I talk to.

Today someone told me they were giving me a customer service agent, and they routed my call to collections.

How hard can it be? I mean, really. How hard? I know they both start with 'c', but is that as far as you look?